FAQs

FAQ

Quick answers on orders, shipping, sizing, returns, and the UNDWRKD mindset.

What payment methods do you accept?

You can pay with your Paypal account or debit/credit card via PayPal Guest Checkout—no PayPal account required. See “How to Pay” for the guided instruction.

Can I change or cancel my order?

Orders auto-forward to production within hours. Hit us within 6 hours of purchase and we’ll try to intercept.

Email: support@undwrkd.com (include order #).

Who fulfills and ships my order?

All pieces are produced and shipped by our trusted partner for consistent quality, ethical production, and global delivery.

How long does shipping take?

Production: 3–7 business days. Delivery: typically 7–25 business days depending on region.

You’ll get tracking the moment your order ships.

Do you ship internationally?

Yes—worldwide. Rates and timelines vary by destination and carrier.

How do I pick my size?

All our products are true to size based on the measurements on the size guide on each product page. if you want baggier/oversized look, order one size up.

What materials do you use?

Premium cotton blends and eco-conscious fabrics vary by item. See each product description for exact specs.

Care instructions?

Turn inside out. Cold wash. Tumble dry low or hang dry. Avoid ironing directly on prints.

What’s your return policy?

Made-to-order means we accept returns for defects or wrong items only. Report within 14 days of delivery with photos.

Email: support@undwrkd.com

Can I exchange sizes or colors?

We don’t offer size/color exchanges on made-to-order items. Please double-check your size and color before checkout.

How do refunds work?

Approved issues (defective/incorrect) are refunded to your original payment method. Processing times depend on your bank/PayPal.

What does UNDWRKD stand for?

Anti-hustle at its core. Alignment over burnout. Premium streetwear for the quietly ambitious.

Are you sustainable?

We run made-to-order to reduce overproduction and waste. Fewer deadstock piles. Smarter inventory. Cleaner footprint.

Where are you based?

We operate from the Philippines with global fulfillment via our trusted network partners.

How do I reach support?

Email support@undwrkd.com. We aim to reply within 24–48 hours.

Follow drops and updates on Facebook, IG, TikTok, and Pinterest: @undwrkd

 

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  • Why UNDWRKD Exists

    Why UNDWRKD Exists

    UNDWRKD exists for the quietly ambitious. Streetwear built for balance, peace, and purpose — where rest is rebellion.

    Why UNDWRKD Exists

    UNDWRKD exists for the quietly ambitious. Streetwear built for balance, peace, and purpose — where rest is rebellion.

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